How Agents Work

Understand what makes MySonny agents different from regular chatbots.

Not a Chatbot

Regular chatbots (like ChatGPT or Claude in a browser) forget everything when you close the tab. They can't connect to your systems. They can't work while you're away.

MySonny agents are different:

Memory

Your agent has persistent memory across all conversations. It remembers:

  • Your business details, products, and services
  • Past conversations and decisions
  • Preferences and working style
  • Context from weeks or months ago

You can view your agent's memory in the Memory tab on the dashboard.

Tools

Your agent can use tools to get work done:

  • Web search — research topics, find information
  • Browser — visit websites, fill forms, extract data
  • File management — read, write, and organize files
  • Shell commands — run scripts and automate tasks
  • System connections — integrate with your business tools via APIs

Always On

Your agent runs 24/7 in an isolated container on our infrastructure. You can:

  • Send it a task and close your phone — it finishes the job
  • Receive messages when work is complete
  • Check on progress anytime from the dashboard

Isolation

Each agent runs in its own isolated environment:

  • Separate from other customers' agents — your data never mixes
  • Its own storage — persistent disk that survives restarts
  • Its own configuration — unique personality, tools, and channels

The Dashboard

From your agent's detail page, you can:

  • 🎛️ Control — see agent identity, model, system info
  • 📋 Tasks — create tasks, track progress on a Kanban board
  • 💬 Chat — talk to your agent directly from the browser
  • 🧠 Memory — browse what your agent remembers
  • Channels — manage Telegram and other connections
  • Logs — view real-time agent logs