Privacy Policy

1. Introduction

MySonny, operated by Logics Technology Solutions Inc. ("Company," "we," "us," or "our") is committed to protecting the privacy and security of our customers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI agent hosting platform and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Authentication credentials (managed securely via our identity provider)
• Billing information (processed securely via Stripe)

2.2 Agent Configuration Data

When you configure AI agents, we store:

• Agent names and identifiers
• Channel integration tokens (encrypted at rest)
• Custom personas and configurations

2.3 Agent Workspace Data

Your AI agent's workspace, including files, memories, and conversation histories, is stored in isolated persistent storage accessible only to your agent instance. We do not access, monitor, or analyze the contents of your agent's workspace except as required for technical support at your explicit request, or as required by law.

2.4 Usage Data

We collect aggregated, anonymized usage metrics including:

• Token consumption for billing purposes
• Service uptime and performance metrics
• Error logs (excluding message content)

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our Services
• Process transactions and send related billing information
• Send administrative information, updates, and security alerts
• Respond to inquiries and provide customer support
• Monitor and analyze usage patterns to improve our Services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data at rest and in transit (TLS 1.3)
• Isolated containerized environments for each customer's agents
• Role-based access controls and audit logging
• Regular security assessments and updates
• Secure credential storage using industry-standard encryption

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your account information for as long as your account is active. Upon account termination or deletion:

• Agent workspaces and associated data are permanently deleted within 30 days
• Billing records are retained as required by law (typically 7 years)
• Anonymized usage statistics may be retained indefinitely

6. Third-Party Services

Our Services integrate with third-party providers:

• Anthropic: AI model provider (subject to their privacy policy)
• Stripe: Payment processing
• Clerk: Authentication services
• Microsoft Azure: Cloud infrastructure

Your use of channel integrations (Telegram, Discord, Slack, etc.) is subject to those platforms' respective privacy policies.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability

To exercise these rights, please contact us at privacy@mysonny.ai.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

MySonny
Operated by Logics Technology Solutions Inc.
Email: privacy@mysonny.ai